Quality

environmental monitoring and stewardship

Augean is committed to delivering excellence in client service. To ensure we sustain this standard, all facets of the business, including sales, customer services and customer-facing operational departments, operate to ISO 9001. The Group continues to successfully achieve high standards of performance as evaluated during all maintenance assessment visits conducted by The British Standards Institution, our chosen certification provider.

By working with you we strive to offer solutions to changes brought about by legislation and to improve the performance of our facilities and treatment processes.

Even before waste is accepted at our sites we are actively ensuring its effective control through our waste acceptance management systems. The necessary operational controls to ensure effective protection of health, safety and the environment are determined through robust waste characterisation assessment. Our technical assessment teams ensure that the assessment process is both effective and expeditious for you, whilst continuing to facilitate effective compliance management.

Our accredited Integrated Management System satisfies the requirements of ISO 14001 (Environmental Management System Standard), ISO 9001 (Quality Management System Standard) and OHSAS 18001 (Health, Safety and Welfare Management System Standard) is audited by The British Standards Institution.

Customer Feedback
We actively encourage you to complete our customer feedback form with regards our service. Please let us know if you are not satisfied with us for any reason, or have a suggestion about how we could do things differently.

However, if you feel that we have got it wrong or have given you a poor service tell the member of staff or their supervisor as this can often be the quickest way of sorting things out. They will not treat your comments as a formal complaint (unless you ask them to) but they will use your comments and take appropriate action, or give you information.

 

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Certificate no: IMR 522032